Here’s a tip!
To make the system more accessible, the Login feature is adapted for reader applications.

Speaking of login...

The login page is the portal through which people access the company in TOTVS Identity. To access the login page, enter the company's domain in the browser's address bar, e.g.: https://suaempresa.fluigidentity.com.

The person is only able to authenticate through the login page of a company to which they belong; otherwise, they are denied access. If you fail to interact with Identity for more than 2 hours, you will need to re-enter your credentials.

Identity allows the use of two types of passwords at login: the Personal password (documentation in Portuguese language) or the network password, the latter of which requires integration with Active Directory.

Logging in

01. On the company's login page in Identity, enter the email or account user.

02. Enter the login password. 

03. Click Sign in.

Logging in with CAPTCHA

^{This option is only allowed if the CAPTCHA Security feature has been enabled by the person who runs the company in Identity.}

01. On the company's login page in Identity, enter the email or account user.

02. Enter the login password.

03. In the security check field (reCAPTCHA), click I am not a robot.

04. Click Sign in.

Logging in with Multifactor Authentication (MFA)

^{This option is displayed only if the person has set up multi-factor authentication on their own account (documentation in Portuguese language), or if the feature is required for a group to which they are a member.} 

01. On the company's login page in Identity, enter the email or account user.

02. Enter the login password.

03. Click Sign in.

04. Access the My Safe id  application on your device and view the obtained code.

05. On the multi-factor authentication page in Identity, enter the token and click Continue.

Logging in with the temporary password

^{Only company administrators in Identity can create a temporary password for other users, at registration or during management (documentation in Portuguese language). When a temporary password is created for the user, the user will automatically no longer be able to access with the previous password.}

01. On the company's login page in Identity, enter the email or account user.

02. Enter the temporary password provided by the company's administration.

Logging in with social media profile

^{This option is presented only if a provider has been configured. For more details, see the Providers documentation.}

01. On the company's login page in Identity, click on the social network you want to use for authentication.

02. Enter the account and password registered in the social network.

Personal password recovery

^{If the user has a Guest status, this feature resends the invitation email. Users who are in a Disabled status cannot reset their password.}

01. On the company's page in Identity, click Forgot your password?

02. In the E-mail field, enter the email address associated with the account for which you want to recover the password.

03. In the security verification field (CAPTCHA), click I am not a robot.

04. Click the Send button.

An e-mail will be sent to the address provided containing a link to reset the personal password. Only the last link created for the same user will be considered valid for the password change, until it expires in 24 hours.

ATTENTION!
The option Forgot your password? will recover only the personal password and will be valid for all solutions accessed with TOTVS Identity. This feature is not integrated with Active Directory password recovery.

Create account via Self-Registration

^{This option is only allowed when the Self-registration (documentation in Portuguese language) feature has been enabled by the company administrator in Identity.} 

01. On the company's login page in Identity, click Create your account.

02. Enter the user's name.

03. Enter the user’s last name.

04. Enter the corporate e-mail address.

05. Enter Create account.

Restoring multi-factor authentication (MFA) configuration

^{This option should be used if there has been a change of device or deletion of the account in the authenticator application. To use it, you must redeem the recovery codes stored at the time of MFA setup or through the User Security screen (documentation in Portuguese language). If you have lost the device and do not have the recovery codes, the alternative is to contact the company's administration and request the restoration.}

01. On the company's login page in Identity, enter the email or account user.

02. Enter the login password.

03. Click Sign in.

04. On the multi-factor authentication page in Identity, click Lost device?

05. In the fields indicated, fill in the three restore codes according to the order requested.

06. Click Restore.