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Purpuse 

The purpose of this guide is to provide users with instructions on how to use the safe id app to protect their accounts in online services through multi-factor authentication.


Multi-factor authentication + safe id

Multi-factor authentication provides an additional layer of security to services and web applications through a token (electronic key) created by the safe id app. This token must be entered on the login page of the service so that access to the account is released.

Assuming that only the user has access to the device - and therefore to the token - malicious attacks will be blocked and, even if they have the user’s login and password, they will not have the code generated by safe id. In addition, to prevent a token from being reused, the code is automatically replaced every 30 seconds.

How to get the safe id app?

The safe id app for iPhone can be downloaded from the App Store and for Android smartphones from the Google Play Store.


How to add an account to safe id?

There are two ways to add the service or web application account to safe id: by scanning a code (QR code) or manually entering the access key.

Both the QR Code and the key for manual inclusion are provided by the service/application to be added to safe id. Here is an example.


    • Open the safe id app on your smartphone.
    • Click the button to access the screen to add accounts.

    It is necessary to grant safe id permission to access the device’s camera so that it can scan the code.

    • The device’s camera will be enabled to scan the QR code.
    • Point the camera at the QR code so that it can read the code.
    • Done! The account will be automatically added to the safe id home screen and the token can be used for authentication in the service.



    • Open the safe id app on your smartphone.
    • Click the button  to access the screen to add accounts.
    • Click Add manually at the bottom of the screen.
    • Enter the name of the service/application in the Title field.
    • Enter the user name or access e-mail in the Account field.
    • Enter the access key provided by the service/application in the Key field.
    • Click  to save the information.
    • Done! The account will be automatically added to the safe id home screen and the token can be used for authentication in the service.


    No internet connection? No problem.

    Internet connection on your smartphone is not required to add new accounts or query the tokens in safe id.


    How to edit account data?

    Safe id allows you to edit the title and the user/login associated to the account. Open the app and follow the steps below.


      • Browse to the account to be changed by sliding the screen sideways.



      • Click  in the upper right corner of the screen.



      • Enter the new title and/or account.
      • Click  to save the changes.



      How to delete an account?

      Safe id allows you to delete added accounts. Open the app and follow the steps below.


        • Browse to the account to be deleted by sliding the screen sideways.



        • Click  in the upper right corner.



        • Click .
        • Click OK to confirm the deletion.



        How to add a Google account to safe id?

        The following step-by-step instructions show how to enable multi-factor authentication in a Google account (Steps 1 to 4) and add it to safe id (Steps 5 to 10).


          • Click Login and SecurityTwo-step verification → First steps.



          • Enter the Google account password and click Next.



          • Google requires a phone number to verify the account.
          • Enter the phone number to be used for authentication (with AREA CODE) and click Next.

          By default, a verification code is sent by SMS to the number provided. You can also receive this code via a phone call.

          • Fill in the field with the received code and click Next.







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