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Speaking of SAML certificates...


SAML (Security Assertion Markup Language) is an open-standard, XML-based secure authentication mechanism for the exchange of authentication and access authorization data between an Identity Provider (IDP), which attests to and certifies the identity of users, and a Service Provider (SP).

Identity supports SAML 2.0-based Single Sign On (SSO) and authentication can be initiated by both the SP and the IDP.

For security reasons, an expiration date is assigned to the certificate. The current duration of the certificate is 10 years from the date the context was created. At the end of this period, it needs to be renewed and updated in SSO applications.


Get the SAML certificate


01. Click the Settings icon in the upper-right corner and select the Security option. 

02Access the SAML Certificate feature.

03. Click to Download the certificate to get the company's SAML certificate.

This certificate can be used to configure SAML authentication between Identity and other applications that support this standard, such as Zendesk (documentation in Portuguese language).

The fields Renewed on and Expires on display, respectively, the date of renewal (or creation) of the certificate and the expiration date.


Renew the SAML certificate


01. Click the Settings icon in the upper right corner and select the Security option. 

02Access the SAML Certificate feature.

03. Click Renew certificate.

Please read the confirmation message carefully before proceeding with the renewal. 

04. Check the option I have read and agree to the renewal of the certificate.

05. Click Renew.

The fields Renewed on and Expires on will be updated, respectively with the current date the certificate was renewed and the new expiration date (10 years after renewal). You will need to update the certificate in all SSO applications integrated into the context. See this documentation (in Portuguese language) for more information.