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Speaking of Query Request...

You can query process requests that are in progress, completed, or cancelled.

So, for example, you can check in which task a specific request is; which user is the person responsible for starting the request; the request status; the histories of each activity; the process activity flow, among other information.

A regular user can only view the requests that they started, participated in, or the public process requests.

A user defined as manager of a process can also view the requests in which they participated as Manager and the requests under their management.

Only an administrator user has permission to view all process requests.



Query Request


01. From the main menu, click Processes.

02. Click Query requests.

03. Define the parameters of your choosing to select the requests to be displayed. The query can be filtered By processes or By requests.

Information required in the By processes filter:

From the current date / Until
Start and end dates establishing a period to query requests.

From the request / Until
Status of queried requests. Available options:

Status
Select the type of request to query.

  • Finished: when checked, finished or canceled requests are considered in the query;
  • Open: when checked, the requests that are in progress are considered in the query.
  • Canceled: when checked, canceled requests are considered in the query.

Request

  • Requests I started: When checked, all requests started by the authenticated user are considered in the query.
  • Requests I participated in: When checked, requests in which the authenticated user participated are queried.
  • Requests I participated in as manager/alternate: When checked, all requests in which the authenticated user participated as a manager or alternate are queried.
  • Requests under my management: When checked, all process requests in which the authenticated user is the manager are queried.
  • All requests: When checked, all process requests are queried. Only an Administrator user has permission to view all process requests. The processes defined as public can be viewed by all users.

Only requests with view permission are queried.

Search by description
Enter the searched process description in the blank field next to “By processes”. Alternatively, click the blank field to list the processes below.

Information required in the By requests filter:

Enter the number of the request in the blank field next to “By requests” and click “Enter”.

The numbers of requests queried are shown in the Selected field.

Click “Search” to view the numbers of queried requests in the list of results.

Only requests with view permission are queried

04. Click Search to view the query result on the screen.



Results found


01. After selecting the type of request to view and clicking “Export”, the result list will be displayed. 

02. View the requests and use the  icon to return to the top of the screen.

03. After finding the desired request, click on the request to view its details.

Open the request to view details such as the process diagram, forms and attachments, among others. Refer to View request details for more information..

04. After viewing all the desired information about the request, click Close.


Export


01. After setting the required query information, described in the basic path, click Export.

The query export will run in the background. When it is finished, the platform posts the file in the user’s private folder, which must be enabled, and notifies you by e-mail when the process is complete. This exported file necessarily must contain the following columns:

  • Request: number of the request;
  • Description: description of the process;
  • Status:  status of the request;
  • Requester registration: registration of the requester;
  • Requester: name of the user that is the requester;
  • Location: activity in which the request is;
  • Person in charge: name of the person responsible for the activity in which the request is;
  • Start: date on which the request was initiated;
  • End: date on which the request was completed (if completed).

The columns above are default and always appear at the beginning of the exported file. Data related to the activities and forms can also be added to this file. However, the order in which these columns are displayed can be changed, depending on the amount of requests, activities moved and form fields defined in the query parameters.

When the Add activity data option is checked for the ongoing activity, the person currently responsible for it is displayed, and the completion date column is left blank. Only the activities through which some query request went through will be listed. The other activities of the process will not be displayed. The exported file will include data for the movement of activities of the processes selected for the query. Only moved activities will be included. Therefore, the movement of the request can generate a greater number of columns. Each activity is represented by two columns:

  • Activity - [Name of the activity] - Person in charge: Person in charge name.
  • Activity - [Name of the activity] - Completion: Date of movement.
  • If the form is stored in a single table: fields are displayed in alphabetical order in the file columns;

If the form is stored in multiple tables: the fields are displayed in the same order that they were added to the form. In the first version, they will be displayed in the same order they were added when the form was created. In subsequent versions, each new field added to the form will be included at the end of the file.



Advanced export


01. Click the arrow next to the Export button to view the Advanced export option.

02. In the new window, select the type of information to view when exporting the query.

Available options:

  • Add activity data When checked, it displays the name of the person in charge and the completion date of all finished process activities. If you check this option, you will not be able to view the query results on the screen, only their export will remain enabled. For the ongoing activity, the person currently responsible for it will be displayed, and the completion date column will be left blank. Only the activities through which some query request went through will be listed. The other activities of the process will not be displayed.
  • Enter request deadline information:
  • Add form data: When checked, the data entered in the form fields of each request are included in the query results. If you check this option, you will not be able to view the query results on the screen, only their export will remain enabled.
  • Add multiple records: When checked, data from the form child fields are also added. This option is only enabled if the Add form data option is checked.
  • Group multiple records: When checked, the data from the form child fields are grouped into a single cell in the worksheet. This option is only enabled if the Add multiple records option is checked.

The query export will run in the background. When it is finished, the platform posts the file in the user’s private folder, which must be enabled, and notifies you by e-mail when the process is complete. This exported file necessarily must contain the following columns:

  • Request: number of the request;
  • Description: description of the process;
  • Status:  status of the request;
  • Requester registration: registration of the requester;
  • Requester: name of the user that is the requester;
  • Location: activity in which the request is;
  • Person in charge: name of the person responsible for the activity in which the request is;
  • Start: date on which the request was initiated;
  • End: date on which the request was completed (if completed).

The columns above are default and always appear at the beginning of the exported file. Data related to the activities and forms can be added to this file. However, the order in which these columns are displayed can be changed, depending on the amount of requests, activities moved and form fields defined in the query parameters.

When the Add activity data option is checked for the ongoing activity, the person currently responsible for it is displayed, and the completion date column is left blank. Only the activities through which some query request went through will be listed. The other activities of the process will not be displayed. The exported file will include data for the movement of activities of the processes selected for the query. Only moved activities will be included. Therefore, the movement of the request can generate a greater number of columns. Each activity is represented by two columns:

  • Activity - [Name of the activity] - Person in charge: Person in charge name.
  • Activity - [Name of the activity] - Completion: Date of movement.
  • If the form is stored in a single table: fields are displayed in alphabetical order in the file columns;

If the form is stored in multiple tables: the fields are displayed in the same order that they were added to the form. In the first version, they will be displayed in the same order they were added when the form was created. In subsequent versions, each new field added to the form will be included at the end of the file

03. trigger Export.


Attention!

If a request query is exported and the platform notification is not delivered, the completion notification e-mail is not received, and the file is not generated, the user probably does not have the My Documents folder where the file must be saved. In this case, open the Control Panel, General - Parameters tab, and check the option “Enable my documents”.

If the folder does not appear after completing this procedure, a database Insert must be performed. Open a ticket for the support team informing the database type and version, and inform whether it was converted from ECM to TOTVS Fluig Platform.




Attention!

This documentation is valid as of the 1.6.5 update - Liquid. Previous updates may contain different information than what you see on your platform.