To receive E-Commerce information on the Sales Order, perform the following instructions:


On CiaShop E-Commerce  purchase a product, according to data submitted by Integration Services.

  1. On CiaShop Service Monitor , verify if Buyers and Orders services are active were executed.
  2. Select the Orders
  3. Click the option Log and then, click Details.

Locate the e-commerce Order.

4. Then, check if the Conf Order field is completed with the option equal to 1, to identify if it is integrated. If the Order is with the Conf Order field different from option 1, select option W/ Prob.

Note if the order number appears on the Non-Integrated Order Report.

Correct the occurrence reported on the Non-Integrated Order Report so that the order is not displayed on the Non-Integrated Order Reports..

5. In Invoicing, select Sales Orders.

6. Click Filter.

Create a filter on Ped. E-Com. to locate the E-commerce Order.

Then, identify the Order Code generated and note the legend, if the Order is released.

7. Subsequently, access Outflow Document.


Important:

If the order has Credit Lock, perform the credit release operation. To do so, access Cred / St Release, before issuing the Financial Clearing Document.


8. Select the Order and click the option Docs.

9. Configure parameters and wait for Outflow Document Preparation.

Check if the Order legend appears as Closed Sales Order.

10. In Store Control, access CiaShop Service Monitor.

Check if the Order Status service is active.

11. Select Log, to view the service execution history and result.

12. Subsequently, on theE-commerce Service Log select option Detail.

Locate the E-commerce Order number.

Check if Status fields are completed with value 30 (Order Submitted), which indicates the order status submit to E-commerce.

On E-commerce administrative environment, check if the Order status is updated.


Important:

·       The Customer Register can be imported by the own service of Buyers, or by the Order routine, and monitored by the CiaShop Service Monitor.

·       If the customer is not included on ERP, an occurrence is generated on the Customer Service Monitor and on the Order Service, if there is a sale related to it.

·       If the delivery address is different from the Customer Register, a new Store Code is generated to the same Customer Code. The new Store Code is related to Sales Order on the Delivery Customer field.

·      To generate a new delivery address to the Customer, addition parameters of Doubled CNPJ/CPF, must be enabled.