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Index



Speaking of help ...

The help center is intended for end users, administrators and developers. It contains links for documentation related to the content displayed on the page, and also allows users to search for specific topics. The links are classified as follows: User Manual (fluig Help), Technical Documentation (Developer Portal), FAQs (fluig FAQ) and How-to Videos (fluig Learning).

  • fluig Help contains an overview of each feature and the steps required to perform the actions available in each one of them, as well as explanations about the data requested and relevant information on how to use the features.
  • The Developer Portal provides technical and advanced documentation related to the platform’s server management, settings and development.
  • fluig FAQ gathers answers to the most frequent questions asked by customers to the customer service team.
  • fluig Learning offers tutorial videos with information about the platform’s development.

The content displayed in help center takes into account the language chosen by the user for the platform, giving preference to documentation available in the same language. If the document is not available in the language chosen, the Portuguese version is suggested.

Basic path 

 

01. Click Settings.

The location of the Settings menu depends on the Theme selected by the administrator. In the classic theme, the menu is located in the upper right corner of the page and identified by a gear-shaped icon. In the snowflake theme, it is in the upper left corner and is accessed through the user profile photo.

02. Click Help.

The documentation listed on the sidebar is related to the content displayed on the page when help is requested.



Users can also request help by clicking the (interrogação) icon, located on the upper right corner of the platform’s non-editable pages, such as Task Central and the Control Panel.


Alternative path

Search documentation


01. Enter the term you wish to search for in the Search field.

02. The search starts automatically seconds after the terms are entered in the search field.

Users can also search for specific terms by clicking the magnifying glass icon next to the Search field.

03. The search results are listed below the search box, classified by the documentation type they represent.

The documentation types shown in help center are User Manual (fluig Help), Technical Documentation (Developer Portal), FAQs (fluig FAQ) and How-to Videos (fluig Learning).


Display more search results

01. Enter the term you wish to search for in the Search field.

02. Click the See more link displayed below the category results.

The See more link is only shown for categories that return more than six results for the term searched. When clicking the link, users are directed to the portal for the category chosen: User Manual (fluig Help), Technical Documentation (Developer Portal), FAQs (fluig FAQ) and How-to Videos (fluig Learning), where they can find all the content related to the search.




Please note!

This documentation is valid as of the 1.6.3 update. Previous updates may contain different information than what you see on your platform.




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