Histórico da Página

MV_TABPAD

Standard price to enter sales transactions.

1

MV_TABVIST

Determines which table contains the cash price.

(blank)

MV_TEFCRIP

Indicates whether the communication between the system and SITEF is encrypted (default).

S

MV_TEFGRT

Verifies whether check verification is performed upon saving in Telesales.

N

MV_TEFVERS

SITEF version.

03.00

MV_TESSAI

Type of standard outflow. It is considered in quotation typing.

501

MV_TIPTEF

TEF server used at (SID or SITEF).

SITEF

MV_TK380T

Determines the format to open the script. If it is set as T, the script is opened in tree format; otherwise, it is opened as the previous format.

MV_TKATROT

Indicates whether the routine field is activated in the telephone.

.F.

MV_TKCTILG

Indicates whether the system generates a transaction LOG of the message exchange between Microsiga Protheus® and the approved CTI, in the APCTILOG.LOG file.

F

MV_TKLGSLA

Defines status captions from SLA in the Service Desk window will consider number of hours of work shift at calculation.

.F.

MV_TKMAXKB

Configures the limit of the workflow files size.

MV_TKNOTWF

Indicates whether a workflow is issued from the child call.

T

MV_TKREADY

Sends command available when log on the CTI.

.F.

MV_TKSERNF

It defines the series used by the Telesales routine to generate the invoice, only when it uses numeric control by table SD9.

A

MV_TKTGRAF

Indicates the time to be configure for the Chart checking Timer.

120000

MV_TKUSEJB

Indicates whether a Job is used to check the monitoring rules of Service Desk calls out of the user current Thread.

F

MV_TKVDACR

Edits the Increase calculation method in the TLV when generating a quotation in SIGALOJA. .T. (Incr. on the Total minus Discount), .F. (Incr. on the Total)

.F.

MV_TMKAGID

Determines whether the login of the agent/operator is displayed on the choice screen of the CTI Link.

T

MV_TMKAGPW

Determines whether a password of the agent/operator is required in TOTVS SmartCTI integration. This parameter only works for integration with Dígitro equipment (it needs the last TOTVS CTI Link version available for proper working).

F

MV_TMKAGST

Indicates whether the checking command change is activated; if the parameter values is set at .F. (False), the command to be used is SYSTEMSTATUS().

.F.

MV_TMKALOJ

Indicates whether the quotations generated in the Store Control module can be changed by the Call Center.

S

MV_TMKANMO

Enables the request of call reason completion.

T

MV_TMKASLA

Determines the SLA control type in the Association.

0-None.

1-Only calls without FNC.

2-Only calls with FNC.

0

MV_TMKCCT

Enables to close the Service Screen before finishing the call.

.T.

MV_TMKCFGR

Indicates which extension command options are available on the Service screen (Option Active).

Size: 11 characters, each position representing:

1 - Dial: Allows dialing an external number;

2 - Transfer: Allows transferring calls to other people;

3 - Conference: Allows putting the current call on hold and, then, turning it into a conference with up to 3 different people;

4 - Hold: Allows putting the current call on hold;

5 - Consult Supervisor: Allows putting the current call on hold in order to communicate with the supervisor;

6 - Paused - indicates that the operator's status in the Service Group is paused;

7 - Available - indicates that the operator's status in the Service Group is available.

8 - Follow: Indicates to which extension line the call is to be transferred;

9 - Record: Allows recording the call;

10 - Play: Plays back a recorded call;

11 - Internal Dial: Dials an internal number

(extension line)

TTTTTTTTFFT

MV_TMKCHK

Checks whether the logged-in user is the sales representative, and whether the user name is the same as the one in the sales representative registry.

If defined as F, it does not allow attendants to be registered as sales representatives.

T

MV_TMKCOMP

Checks the integrity for shared calls.

T

MV_TMKCT27

Defines whether the pulse command is sent to the CTI (approved) for on line application control.

T

MV_TMKCTAT

It indicates which type of service is performed by the receptive service through CTI. When the service configured for the operator is 4 - All. the field values must be:

1 - Telemarketing, Telesales and Telecollection

2 - Teleservice

3 - Ask

1

MV_TMKCTI

Indicates the CTI model when TOTVS API is not used.

GENERIC

MV_TMKCTRX

Indicates the file reception directory.

..\AP7\BIN\REMOTE\CTI\RX

MV_TMKCTSG

Indicates which rule is used for validating filters/processes related to the business segments of the Clients or Prospects.

The processing is performed according to the parameter's content definition:

S = Or, in this case only one occurrence needs to be valid for the filter's success.

N = And, all occurrences need to be valid.

C = Contained, the system searches the segment according to the level defined in the MV_TMKSEGN parameter.

 See examples in Business Segments.

N

MV_TMKCTTX

Indicates the file transfer directory.

..\AP7\BIN\REMOTE\CTI\TX

MV_TMKDACH

Defines whether the suspect record must be erased when turned into a prospect by the Telemarketing routine (1 - Always erase; 2 - Never erase; 3 - Ask)

3 <Default>

MV_TMKDDD

Long distance call digit.

0

MV_TMKDDI

International call digit.

00

MV_TMKDILG

Indicates the trace file creation directory for collection operations (\path\file.cob)

MV_TMKDPEND

Defines whether the contact list expiration parameters are also applied to the pending items list.

MV_TMKDTLC

Indicates the number of days the contact lists or pending calls remain active in the telecollection service.

T

MV_TMKDTLV

Defines the number of days to display the telecollection lists on the operator schedule.

MV_TMKDTMK

Defines the number of days for telemarketing list view on the operator's schedule.

MV_TMKENC

Defines standard closing code used in telecollection service closing.

(blank)

MV_TMKESTA

Sales process stage code used for generating sales opportunities.

000001

MV_TMKF3

Defines whether the entity's default query in the Telemarketing is performed from SU5 or from the TMK001 default query (TkSelEnt())

.T.

MV_TMKFECH

It defines the Telemarketing closing date.

7/31/2002

MV_TMKFNDC

Option to show the call association screen when reopening a Non-conformance Form.

1 = Always; 2 = Never; or 3 = Ask.

1

MV_TMKFRDD

Indicates the origin area code for the company using the Microsiga Protheus® Call Center.

11

MV_TMKGXL5

Allow to limit the amount of characters for generation of Excel sheet on Service Desk, with the maximum number of 32000.

32000

MV_TMKIACI

Defines whether the recipients from the contact list are identified in the Operator's Schedule.

Note: Used only in Call Center x Educational Management integration.

T

MV_TMKINMO

Automatically attributes the call reason without the operator interaction.

T

MV_TMKKIT

Indicates whether the item from the Accessories registry defined as Kits are automatically released in the Telesales.

N

MV_TMKLIST

It determines that contacts are not used if present in active or in-progress collection lists.

.F.

MV_TMKLOJ

It indicates whether the quotations from the Call Center (Telesales) are also saved to the Store Control.

S

MV_TMKMACD

Determines whether to use multiple ACD per Service Group.

.F. - False(Allows only one ACD Group)

.T. - True(Allows several ACD Groups)

.F.

MV_TMKMAIL

Though this parameter is optional, it can be configured with one or more email addresses (separated by semicolon), so the process may send an email with occasional inconsistencies and attach the bill processing summary. If configured with more than one email address, such must be separated by a semicolon (;). If the parameter is not filled out correctly or not at all, no email or summary will be sent or saved.  

MV_TMKMEMO

Defines closing standard text used in telecollection services.

(blank)

MV_TMKNTCB

Nature used in the settlement of a bill negotiated in the telecollection.

MV_TMKOBAN

Defines that call reason must be completed.

T

MV_TMKPAIS

Indicates the international dial code of the calls country of origin.

55

MV_TMKPORT

Indicates the communication port with the Microsiga Protheus® server.

1024

MV_TMKPROC

Indicates which approval process is used for Workflow delivery for Fluig.

ID

MV_TMKPRTR

Prefix of the bill to be generated in the settlement through telecollection.

MV_TMKREFR

Number of milliseconds to automatically update the Service Desk screen.

0 = Disabled

·    If a parameter is set as 0, the screen is not automatically updated.

·    If the parameter has value different than zero, the Service Desk screen is updated according to the break of the time set. Example: 10000 – screen updated at every 10 seconds.

180000

MV_TMKREJE

It allows the operator to reject a call in the pre-service screen.

T or F

MV_TMKROTA

Determines, in the SmartCTI integration, whether the phone number is concatenated to route (.F.) or whether the command is sent to CTI. (.T.)

F

MV_TMKSEGN

Indicates up to which business segment to consider for data selection. Example: In the client's register, you may enter up to 8 different business segments. If the MV_TMKSEGN = 6,  parameter is defined as 6, only the first six (6) segments are considered for processing.

8

MV_TMKSERV

Microsiga Protheus® server name.

Localhost

MV_TMKSK1

Indicates date and time of the SK1 file - Reference to Bills Receivable update file that has expired bills used for telecollection.

<blank>

MV_TMKTCPG

Controls the opening of the payment conditions screen, after confirming the service.

Where: .T. activates the control,.F. does not.

T or F

MV_TMKTLCT

It determines whether the bills receivable search in Telecollection displays outstanding bills.

F

MV_TMKTPCH

Defines the time (in minutes) used to release a call in service by another operator. Minimum time: 1 / Default: 60

60

MV_TMKTPTR

Prefix of the bill to be generated in the settlement through telecollection. The type must be valid and registered in SX5.

MV_TMKTPT

If entered 1, consider fixed sizes on the query CPF/CNPJ. If entered 2, make the search using variable work, according to entered in search field.

1 or 2

MV_TMKURLR

URL used by the Suspect registry option for checking CNPJ in the Receita Federal (IRS) portal.

www.receita.fazenda.gov.br/PessoaJuridica/CNPJ/cnpjreva/Cnpjreva_Solicitacao2.asp  or edited address.

MV_TMKWSVE

Defines the Webservice Customer Version used.

1 - TOTVSCTILink smaller than 1.2.0

2 - TOTVSCTILink 1.2.0

2

MV_TXPER

Defines the daily maintenance fee to be saved in Accounts Receivable.

0

MV_VENDPAD

The default sales representative code used in the sales opportunity generation.

000001

TMKENVN

New CTI environment in the server.

ENVSMARTCTI

MV_TKLOGEV

Defines whether the return logs of the events are generated.

.T.

MV_TKMAXKB

Defines the file maximum size (up to 5000 KB).

MV_TMKLEGS

It defines the captions shown on the Service Desk screen.

1=50

2=70

3=80

4=100

MV_TMKREFR

Number of milliseconds to automatically update the Service Desk screen.

0 = Disabled

180000

MV_TMKALOC

Defines the automatic allocation type of the operators.

1=With no allocation;2=Smaller than num. of calls;3=Fixed operator;4=Shift of Operators.

MV_TMKAGST

Indicates whether the checking command change is activated; if the parameter values is set at .F. (False), the command to be used is SYSTEMSTATUS().

.F.

MV_TMKTIME

Configures the timer on the receptive service screen that is not in charge of the CTI connection check. Then, its configuration is more flexible, as today the value is fixed.

100000 milliseconds

MV_TMKWSVE

Defines the Webservice Customer Version used. 1 – TOTVSCTILink smaller than 1.2.0. 2 – TOTVSCTILink 1.2.0

2

MV_TPNRNFS

It defines the type of number control for outbound documents (1- SX5 | 2- SXE/ SXF | 3- SD9)

3

MV_TIPACRD

Credit Analysis Type

1

MV_TOLUSUA

Intellector User

MV_TOLSENH

Intellector Password

MV_TOLURL

WSDL Intellector

MV_TOLPOVE

Sales Policy

MV_TOLPOCL

Client Policy

MV_TOLTIVE

Sales Policy Type

MV_TOLTICL

Client Policy Type

MV_TOLLAYO

Layout Policy