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  • First Call Resolution
  • Resolution by manual
  • Product replacement


Image ModifiedTip:

  • After customer service is concluded in the Telemarketing, it can no longer be changed.
  • This routine can be accessed by Invoicing module, through Updates->Files->Conclusion.


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Procedures

To file conclusion types:

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  • To view Conclusion Types file, see table SUN - Conclusion Types, in topic Generic File Query.