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Service Levels Agreements (SLA) and many new features!

Transparency and security are fundamental aspects for a good relationship between customers and service providers in any kind of business process. For clarification purposes on both sides, Service Level Agreements (SLA) help define the services to be provided and the deadlines to be met, thus eliminating possible misunderstandings between customers and service providers. In this update, fluig is bringing to you the concept of Service Level Management - which is a set of features that will assist you in all the steps for obtaining the highest performance within your company. These features will be available from the planning stage of deadlines to management dashboard installation. All that is now at your fingertips, just a few clicks away.

Dashboards and Charts to manage requests

Com os novos dashboards do fluig a gestão fica a olhos vistos em cada processo do seu negócio. Com o novo gráfico de solicitações você poderá criar sofisticados dashboards de gestão que estarão disponíveis para quem precisa e aonde precisa, exibindo informações sobre a saúde dos seus processos nas suas páginas no seu celular e até em painéis de gestão.

New fields to control deadlines in your task central

We have created new fields to help you control your requests on a daily basis in order to make it easier for you to perform and control tasks in an orderly manner, allowing you to create a list of priorities where you are carrying out your work. Here are the fields:

Favorite filters - Set a default filter for each process tab in your central

Setting a default filter for your process tabs will bring more efficiency to your everyday life. Whenever you access the “Due tasks” tab in the Task Central, for example, it will be pre-selected with the filter that is best suited to your activities, displaying the fields and requests that are most relevant to you.

News: Process Filter Center

Create and manage filters for you and your team quickly and efficiently. The new filter center will allow you to create or keep task central filters more organized, making it easier to improve continuously. The new filter sharing features will bring much more efficiency to filter deployment in different work groups in your organization.

New notification tasks

When you set deadlines for your request, you can also choose to receive notifications when a particular request has expired or is late. You can receive these notifications via Notification Center, e-mail or fluig Mobile.

Web process activities now have a new look!

No matter the complexity of your processes, now you can reset your deadlines and other process management information over the web easily and efficiently. In addition, you can now set the form fields to be used in the Task Central filters. 

Task Central 6x faster.

With significant improvement in performance, Task Central has become much more efficient, making it much easier to monitor tasks. Performance gains can reach up to 600%, depending on the assignment mechanism settings.

New SLA APIs available

New public API methods allow process information to be taken to other systems more easily. Now we can provide you with information about status, execution hours and deadlines so that you do not have to perform any extra calculation for that. For more information on API, access fluig API and, to access it, go to api.fluig.com.

LMS

Learn about the new learning and evaluations menu!

In order to improve usability, streamline everyday tasks and make LMS even more beautiful, we are launching the new learning and evaluations menu. Now you can have access to some features directly from the main menu, which makes your day-to-day quicker and more fluid. Check it out!

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