Possible Errors and Their Solutions
Error Message |
Reason |
Error Message Options |
Wrong Record Files |
Solution |
01 - Mileage is equal to zero |
The odometer content is zero |
Accept it? - No - Yes |
Yes |
Correct it by typing into odometer and changing fueling records. |
02 - Miles higher than counter limit (Counter 1) |
- Odometer field is incorrectly filled out. This field must only go from 1 to the value entered in the asset register, in the \"counter limit\" field. or - In the asset register, the \"counter limit\" field equals to zero. |
Accept it? -No -Yes |
Yes |
-Correct the register of the asset. Enter the counter limit. E.g.: 999,999 or -Correct the odometer field data by editing fueling records. |
03 - Fueling value zeroed |
The fueling field value is zero. |
Accept it? -No -Yes |
Yes |
Edit fueling records and enter the total fueling value. |
04 - Vehicle license plate not entered |
The vehicle license plate is not entered in fueling records. |
Accept it? -No -Yes |
Yes |
Edit fueling records and enter the vehicle license plate. |
05 - Vehicle not registered |
- License plate field incorrectly filled out. The code entered in this field must be registered in the Assets routine. or - The vehicle does not exist in register. The license plate number is correct, but the vehicle is not yet registered. |
Accept it? -No -Yes |
Yes |
- Register the vehicle in the Assets register related to vehicle license plate, or correct the license plate if it is incorrect. or - Correctly input license plate field, editing the fueling record if wrong. |
06 - CNPJ not registered |
The service station CNPJ is not entered in fueling records. |
Accept it? -No -Yes |
Yes |
Delete the fueling record, correct the CNPJ number in the .txt file and import it again. |
07 - Service Station not registered |
The service station is not registered in the service station register. |
Accept it? -No -Yes |
Yes |
Register the service station in the service station register according to CNPJ of establishment. |
08 - Negotiated amount divergence |
The negotiated value in the service station register differs from the value entered in the fueling record, according to date and time. |
Accept it? -No -Yes |
Yes |
- Review the unit value of fueling, correcting it if wrong. or - Correct the negotiated amount in the service station register according to date and time fueling period. |
09 - Negotiated amount is equal to zero |
The negotiated value in the service station register is equal to zero. |
Accept it? -No -Yes |
Yes |
- Enter the negotiated amount in the service station register corresponding to date and time fueling period. |
10 - There is no negotiated value for this service station |
No negotiated value was found for service station. |
Accept it? -No -Yes |
Yes |
Enter the negotiated amount in the service station register according to fueling date and time. |
11 - Driver CPF not found in employee register |
The driver associated with the fueling event was not found in the employee register. |
Accept it? -No -Yes |
Yes |
Review the registration code of employee in the drivers register. or Register the employee which corresponds to respective registration in drivers register |
12 - Driver not registered |
The CPF of driver was not entered in the fueling record that identifies him/her. |
Accept it? -No -Yes |
Yes |
Edit fueling records and enter the Driver CPF. |
13 - Possibility of duplicated record |
There already is a fueling event for this vehicle, on the same date, same odometer and same quantity. |
No options |
|
The entered record must be edited or deleted. |
14 - Service Station not accredited |
The service station type is set as \"Not Accredited\". |
Accept it? -No -Yes |
Yes |
Change the service station type to one other than \"Not Accredited\". |
15 - Service Station deactivated |
The service station is on record as Inactive. |
Accept it? -No -Yes |
-Yes |
Activate the service station, in the Service Station register. |
16 - Mileage smaller than or equal to mileage of last fueling operation (STP - counter 1). |
The mileage entered for this date and time is smaller than or equal to the mileage of the previous fueling event. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
17 - Mileage greater than or equal to mileage of subsequent fueling operation (STP - counter 1). |
The mileage entered for this date and time is greater than or equal to the mileage of the immediately subsequent fueling event, already registered in the System. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
18 - Gallonage greater than maximum allowed limit |
The amount of fuel entered in fueling event is greater than the fuel tank capacity of vehicle. |
Accept it? -No -Yes |
Yes |
Change the fuel tank capacity of vehicle in the Asset register. Or correct the entered amount. |
19 - Driver On Leave |
A leave of absence was found for the employee in the Personnel Management module (SR8) in the same period of fueling event. |
Accept it? -No -Yes |
Yes |
Correct the date of fueling event or delete its record. |
20 - Fueling event after employee (driver) dismissal |
The driver listed on the employee register is dismissed on the period of fueling event. |
Accept it? -No -Yes |
Yes |
Correct the date of fueling event or delete its record. |
21 - License Plate not valid |
The license plate entered in fueling event record is not in the vehicle register. |
Accept it? -No -Yes |
Yes |
Correct the license plate in fueling event record if wrong. or Or correct the license plate in the registration of asset. It may also be the case that the vehicle is not registered. |
22 - CNPJ not valid |
The CNPJ entered in the fueling event record is not valid. |
Accept it? -No -Yes |
Yes |
Delete the fueling event record, correct the CNPJ number in the .txt file and import it again. |
23 - Driver not registered |
According to CPF entered in fueling record, no respective driver was found in the drivers register. |
Accept it? -No -Yes |
Yes |
Correct the CPF of driver listed in fueling event, if it is wrong. or Correct the CPF in the drivers register. It is also possible that the driver is not yet registered. |
24 - Driver Dismissed |
The driver listed on the employee register is dismissed on the period of fueling event. |
Accept it? -No -Yes |
Yes |
Correct the date of fueling event or delete its record. |
25 - Problem with day variation (STP - Counter 1) |
It is confirmed that the Mileage of fueling operation has surpassed the day variation. |
Accept it? -No -Yes |
Yes |
Edit fueling records and correct the mileage. |
26 - The fueling operation has surpassed vehicle autonomy (Counter 1) |
Based on the maximum and average MPG fields of Asset table, the program calculates the vehicle autonomy and compares it with the miles traveled from the latest fueling operation to the one being entered in the present. If it is greater, the following message is displayed. |
Accept it? - No - Yes |
Yes |
-You must check whether the Asset register fields are correct. (tank capacity and MPG). -Correct either the register or the quantity of entered miles. -Check and correct the quantity of entered miles. |
27 - Date, time and counter smaller than or equal to counter history (STP - counter 1) |
It is confirmed that there already is a counter entry in the history with the same date, time and counter, or that the fueling event has a counter inconsistency in relation to the history of the counter immediately subsequent to it. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
28 - Fueling operation with the same date and time as the counter history (STP - counter 1) |
It is confirmed that there already is a counter entry in the history with the same date, time and counter. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
29 - Driver Blocked |
The driver is blocked for use in drivers register. |
Accept it? - No - Yes |
Yes |
Edit the driver in drivers register and unblock \"Blocked field equal to no\". Or Check whether the driver is correct in fueling record. Correct if needed. |
30 - Fuel incompatible with tank of asset. |
The type of fuel in fueling record differs from the one entered in vehicle tank of asset register. |
Accept it? - No - Yes |
Yes |
Correct the type of fuel in fueling record. or Correct the type of fuel in \"Tanks\" of asset register. |
31 - Tank not entered |
Fuel tank is not entered in fueling record. |
Accept it? - No - Yes |
Yes |
Edit fueling records and enter the tank. |
32 - Counter 2 - Date, time and counter smaller than or equal to counter history (TPP - counter 2) |
It is confirmed that there already is a counter entry in the history with the same date, time and counter, or that the fueling event has a counter inconsistency in relation to the history of the counter immediately subsequent to it. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
33 - Counter 2 - Mileage smaller than or equal to mileage of last fueling operation (TPP - counter 2). |
The mileage entered for this date and time is smaller than or equal to the mileage of the previous fueling event. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
34 - Counter 2 - Mileage greater than or equal to mileage of subsequent fueling operation (TPP - counter 2). |
The mileage entered for this date and time is greater than or equal to the mileage of the immediately subsequent fueling event, already registered in the System. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
35 - Counter 2 - Mileage greater than counter limit (TPP - counter 2) |
- Odometer field incorrectly filled out. This field must only go from 1 to the value entered in the asset register, in the \"counter limit\" field. or - In the asset register, the \"counter limit\" field equals to zero. |
Accept it? -No -Yes |
Yes |
-Correct the asset register by right-clicking the second counter. Enter the counter limit. E.g.: 999,999 or -Correct the odometer field data (of counter 2) by editing fueling records. |
36 - Counter 2 - Problem with day variation (TPP - counter 2) |
It is confirmed that the Mileage of fueling operation has surpassed the day variation. |
Accept it? -No -Yes |
Yes |
Edit fueling records and correct the mileage. |
37 - Counter 2 - Fueling operation with the same date and time as the counter history (TPP - counter 2) |
It is confirmed that there already is a counter entry in the history with the same date, time and counter. |
Accept it? - No - Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
38 - Counter 2 -Problem with day variation (TPP - counter 2) |
It is confirmed that the Mileage of fueling operation has surpassed the day variation. |
Accept it? -No -Yes |
Yes |
Edit fueling records and correct the mileage. |
39 - Counter 2 - Fueling event with the same date and time as counter history (TPP - counter 2) |
It is confirmed that there already is a counter entry in the history with the same date, time and counter. |
Accept it? -No -Yes |
Yes |
Check the mileage, date and time of fueling event, or even of the fleet code and correct them. Or adjust the counter history of this vehicle. |
40 - No measurement for the Day |
It is confirmed that the MV_NGMNTAF parameter is enabled and there is no mesurement for the pump with a lower fueling operation date and time. |
Accept it? -No -Yes |
Yes |
Disable the MV_NGMNTAF parameter or add a fuel pump measurement with the same date as fueling event but earlier time. |