Protheus has a configuration that allows the user to receive a new password by clicking ‘Forgot your password?’ on the Protheus login screen. For this feature to work, you must configure it according to the following steps:
- Access Configurator > User > Passwords > Policy

- On the Security Policy tab, click the Violation Rules tab.

- Under Parameters, select "Yes" in "Allow sending password by email”.

- On the Connections tab, under SMTP, fill in the SMTP data of your e-mail provider.

- Click Confirm.

- When the configuration is done, enter the username in login and click "Forgot your password?”

- On the "Send password by e-mail" screen, enter the e-mail registered for this user and click Finish.

- If you have any wrong settings, a message appears asking you to contact the Administrator. If everything is OK, you will be redirected to the login screen again, and a new password will be e-mailed to the user's registered address.